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July 2, 2012

 

Dear Valued Sybase Customer:

This letter provides notification of the end of engineering support for the following Sybase product line.

Product

Platform

End of Engineering Support

Industry Warehouse Studio for Customer Analytics Infrastructure

All

07/02/13

Industry Warehouse Studio for Financial Services

All

07/02/13

Industry Warehouse Studio for Healthcare

All

07/02/13

Industry Warehouse Studio for Insurance

All

07/02/13

Industry Warehouse Studio for Media

All

07/02/13

Industry Warehouse Studio for Telco & Utilities

All

07/02/13

Warehouse Studio

All

07/02/13

There are no Sybase licensed products that can fulfill the features of the product(s) listed above to provide a valid migration path.

After the end of the Sybase engineering support date, Sybase will retain on-line technical documents related to the product(s) to assist you with technical issues.  In addition to these resources, Sybase Technical Support may be provided under the Advanced Services offerings, for a fee, subject to the availability of knowledgeable resources.  Sybase Professional Services would also be pleased to work with you to identify alternative means to achieve your business goals.

If you have any questions, please call your local Sybase Technical Support Center.  One of our Customer Service representatives will respond to your questions or direct your call to someone who can.  For the number of your closest Technical Support Center, please go to: www.sybase.com/contactus/support.

Thank you for your cooperation in this product transition.  We regret any inconvenience that discontinuing this product may cause your organization.  Our support staff is available to assist you in any way possible.

 

Sincerely,

Andrew Neugebauer

Sybase Industry Warehouse Studio, Data and Technology

Sybase, an SAP Company



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