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August 31, 2011

 

Dear Valued Sybase Customer:

This letter provides notification of the end of engineering support for the following Sybase products operating on specified platforms/operating systems.

 

Product

Platform

End of Engineering Support

Migration Path

Enterprise Connect Data Access (ECDA)

Sun Solaris SPARC 32-bit

8/31/2012

Sun Solaris SPARC 64-bit

Linux x86 32-bit

8/31/2012

Linux x86-64 64-bit

 

Sybase encourages you to begin migration plans as soon as possible to migrate before the end of engineering support to a supported product and platform as identified in the "Migration Path" column in the table above.

For customers having a current Support Agreement for a product who have elected not to migrate to a new platform by the end of engineering support, continued limited technical support assistance will be made available, subject to the availability of resources.  This limited assistance after the end of engineering support consists of providing existing interim releases (i.e., updates, if any, developed for the product prior to the end of engineering support), telephone and electronic assistance, and migration advice to customers migrating to Sybase supported platforms.  It does not include engineering support, new bug fixes or integration of any bug fixes into previous updates.

If you have any questions, please call your local Sybase Technical Support Center.  One of our Customer Service representatives will respond to your questions or direct your call to someone who can.  For the number of your closest Technical Support Center, please go to: www.sybase.com/contactus/support.

Thank you for your cooperation in this product transition.  We regret any inconvenience that discontinuing this product on certain platforms may cause your organization.  Our support staff is available to assist you in any way possible.

 

Sincerely,

Kaleem Aziz

Product Manager

Sybase, Inc.



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