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May 20, 2011

 

Dear Valued Sybase Customer:

This letter provides notification of the end of engineering support for the following Sybase products operating on specified platforms/operating systems.

Product

Platform

End of Engineering Support

Migration Path

PowerBuilder Enterprise 11.5

Windows

12/31/2011

PowerBuilder 12.0 or Later

PowerBuilder Professional  11.5

Windows

12/31/2011

PowerBuilder Enterprise

12.0 or Later

PowerBuilder Desktop 11.5

Windows

12/31/2011

PowerBuilder

Enterprise

12.0 or Later

InfoMaker 11.5

Windows

12/31/2011

InfoMaker 12.0 or Later

Sybase encourages you to begin migration plans as soon as possible to migrate before the end of engineering support to a supported product and platform as identified in the "Migration Path" column in the table above.

For customers having a current Support Agreement for a product who have elected not to migrate to a new platform by the end of engineering support, continued limited technical support assistance will be made available, subject to the availability of resources.  This limited assistance after the end of engineering support consists of providing existing interim releases (i.e., updates, if any, developed for the product prior to the end of engineering support), telephone and electronic assistance, and migration advice to customers migrating to Sybase supported platforms.  It does not include engineering support, new bug fixes or integration of any bug fixes into previous updates.

If you have any questions, please call your local Sybase Technical Support Center.  One of our Customer Service representatives will respond to your questions or direct your call to someone who can.  For the number of your closest Technical Support Center, please go to: www.sybase.com/contactus/support.

Thank you for your cooperation in this product transition.  We regret any inconvenience that discontinuing this product on certain platforms may cause your organization.  Our support staff is available to assist you in any way possible.

 

Sincerely,

 

Sue Dunnell

PowerBuilder Product Manager

Sybase, Inc.



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