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April 23, 2010

 

Dear Valued Sybase Customer:

This letter provides notification of the end of engineering support for the following versions of Sybase product(s).

Product

Version

Platform

Language

End of Engineering Support

Migration

Path

Comments

Sybase IQ

12.7

ALL

English Japanese

Korean

03/31/2012

15.1 or later

Sybase IQ Enterprise Edition, Extended Enterprise Edition, Single Application Server Edition, and Options

Sybase IQ

12.7

ALL

English

04/30/2011

15.1 or later

Sybase IQ Software Developers'

 Kit

Sybase encourages you to begin migration plans as soon as possible to upgrade your software before the end of engineering support to the supported version identified in the "Migration Path" column as shown in the table above.

For customers having a current Support Agreement who have elected not to migrate to a supported release by the end of engineering support, continued limited technical support assistance will be made available, subject to the availability of resources.  This limited assistance after the end of engineering support consists of providing existing interim releases (i.e., updates, if any, developed for the product prior to the end of engineering support), telephone and electronic assistance, and migration advice to customers upgrading to Sybase supported products.  It does not include engineering support, new bug fixes or integration of any bug fixes into previous updates.

Sybase would also like notify customers that we will not be releasing Sybase IQ (any edition) on HP PA-RISC 64-bit or Linux x86 32-bit beyond version 12.7.  License migration will be offered from these platforms to HP Integrity 64-bit and Linux x86 64-bit, respectively, for later releases.

If you have any questions, please call your local Sybase Technical Support Center.  One of our Customer Service representatives will respond to your questions or direct your call to someone who can.  For the number of your closest Technical Support Center, please go to: www.sybase.com/contactus/support.

Thank you for your cooperation in this product transition.  We are very excited about the new product releases and look forward to helping you to deploy and get the most out of them.

Sincerely,

 

Kevin Leong

Product Manager, Sybase IQ

Sybase, Inc.

 



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