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May 1, 2009

 

Dear Valued Sybase Customer:

This letter provides notification of the end of engineering support for the following Sybase product line.

Product

Platform

End of Engineering Support

Migration Path

Comments

Sybase Enterprise Connect Complete - Workplace

All

5/1/2009

Replication Server,

Replication Server Options, and

Enterprise Connect Data Access (ECDA)

See entitlement A below

Sybase Enterprise Connect Complete - Enterprise

All

5/1/2009

Replication Server,

Replication Server Options, and

Enterprise Connect Data Access (ECDA)

See entitlement B below

Entitlement A:

            Customers are entitled to the following on the same platform:

            License Type

Migration Path

1 CPU or Internet Access License

1 CPU License of each:

a)      Replication Server

b)      Replication Server Options - Oracle

c)      Replication Server Options - MSSQL

d)     Replication Server Options - UDB

e)      ASE Restricted License for ECDA Base

f)       ECDA Option for Oracle

g)      ECDA Option for ODBC

1 Server License

1 Server License of each:

a)      Replication Server

b)      Replication Server Options - Oracle

c)      Replication Server Options - MSSQL

d)     Replication Server Options - UDB

e)      ASE Restricted License for ECDA Base

f)       ECDA Option for Oracle

g)      ECDA Option for ODBC

1 Network Seat or Concurrent User License

1 Network Seat License of each:

a)      Replication Server

b)      Replication Server Options - Oracle

c)      Replication Server Options - MSSQL

d)     Replication Server Options - UDB

e)      ASE Restricted License for ECDA Base

f)       ECDA Option for Oracle

g)      ECDA Option for ODBC

Entitlement B:

            Customers are entitled to the same entitlements as in entitlement A above, and the following in addition, on the same platform:

License Type

Migration Path

1 Standby Server, Standby Seat or Standby Concurrent User License

1 Standby Server License of each:

a)      ASE Restricted License for ECDA Base

b)      ECDA Option for Oracle

c)      ECDA Option for ODBC

Sybase encourages you to begin migration plans as soon as possible to migrate before the end of engineering support to the supported product(s) identified in the "Migration Path" column as shown in the table above.

For customers having a current Support Agreement for a product who have elected not to migrate to a new product by the end of engineering support, continued limited technical support assistance will be made available, subject to the availability of resources.  This limited assistance after the end of engineering support consists of providing existing interim releases (i.e., updates, if any, developed for the product prior to the end of engineering support), telephone and electronic assistance, and migration advice to customers migrating to Sybase supported products.  It does not include engineering support, new bug fixes or integration of any bug fixes into previous updates.

If you have any questions, please call your local Sybase Technical Support Center.  One of our Customer Service representatives will respond to your questions or direct your call to someone who can.  For the number of your closest Technical Support Center, please go to: www.sybase.com/contactus/support.

Thank you for your cooperation in this product transition.  We regret any inconvenience that discontinuing this product may cause your organization.  Our support staff is available to assist you in any way possible.

Sincerely,

 

Kaleem Aziz

Product Manager, Data Integration Suite

Sybase, Inc.



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