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January 9, 2009

 

Dear Valued Sybase Customer:

This letter provides notification of the end of engineering support for the following Sybase product line:

Product

Platform

End of Engineering Support

Migration Path

Pylon Anywhere                       (Email and PIM synchronization)

All

1/9/10

Mobile Office

Pylon Anywhere                     (Systems Management Add-on)

All

1/9/10

Afaria

Pylon Anywhere                      (File Sync Add-on)

All

1/9/10

Afaria

Pylon Anywhere                        (PC Monitor and PC Email Add-on)

All

1/9/10

No migration path

Sybase encourages you to begin migration plans as soon as possible to migrate before the end of engineering support to the supported product(s) identified in the "Migration Path" column as shown in the table above.

Migration to Mobile Office and Afaria involves uninstalling Pylon Anywhere and installing Mobile Office and Afaria. End users will uninstall the Pylon Anywhere client, and install Mobile Office and Afaria.

For customers having a current Support Agreement for a product who have elected not to migrate to a new product by the end of engineering support, continued limited technical support assistance will be made available, subject to the availability of resources.  This limited assistance after the end of engineering support consists of providing existing interim releases (i.e., updates, if any, developed for the product prior to the end of engineering support), telephone and electronic assistance, and migration advice to customers migrating to Sybase supported products.  It does not include engineering support, new bug fixes or integration of any bug fixes into previous updates.

If you have any questions, please call your local Sybase Technical Support Center.  One of our Customer Service representatives will respond to your questions or direct your call to someone who can.  For the number of your closest Technical Support Center, please go to: www.sybase.com/contactus/support.

Thank you for your cooperation in this product transition.  We regret any inconvenience that discontinuing this product may cause your organization.  Our support staff is available to assist you in any way possible.

 

Sincerely,

Rob Veitch

Sr. Director of Business Development

Sybase iAnywhere

 



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