During the Manage Anywhere configuration process, you have the option to download and install the Live Support remote control component.
When the Download Live Support button is clicked, it starts the download process.
While this process works properly for Manage Anywhere Studio 7.5, users of earlier versions would fail to get the Live Support component.
If you click the “Click here to download Live Support” link, a browser starts and opens the location where livesprt.exe is hosted. However, you cannot download this file since the site http://support.mobileautomation.com is no longer active .
The Live Support component location changed in Manage Anywhere Studio 7.5. The new location is: https://dm.ipass.com/content/ent/release9/livesprt.exe . Once you download the file, you can simply execute it to complete the installation.