Otis Elevator

"We selected the iAnywhere Mobile Solutions Platform because it provides us with a complete mobile solution that meets our global requirements and enables us to build applications that are independent of delivery devices, their footprints, various wireless standards, networks and carriers."

Ron Beaver
CIO
Otis Elevator

Otis Elevator Company, a wholly owned subsidiary of United Technologies Corporation, is the world's largest manufacturer and maintainer of elevators, escalators, shuttle systems and moving walkways. Otis employs more than 60,000 people, offers products and services in more than 200 countries and territories and maintains more than 1.2 million elevators and escalators worldwide.

Business Advantage

Otis now has a single mobile platform that allows centralized management and support.

Key Benefits

Decreases non-productive travel time between office and worksites
Promotes savings with availability of comprehensive work data and review of work routes
Forecasts more than 200% discounted ROI
Provides opportunity to expand the solution to other areas of its business

Sybase Technology

OneBridge

Industry

Manufacturing/Distribution

Striving Towards Accuracy
Suffering the inefficiencies and multiple data entry points of a legacy paper-based system among its legion of field service technicians, Otis Elevator wanted a solution that would provide critical, up-to-date information in a mobile computing environment. The company's global operations required a solution that was scalable and flexible regarding device and connectivity support, while also delivering accuracy and timeliness to efficiently record service activities, maintain inventory information and facilitate billing processes.

Innovative Mobilization
The Otis Mobile Enablement Middleware Program, an in-house initiative toward the global mobilization of the company's service technicians, deployed the OneBridge Mobile Platform for wireless access to mission-critical service information, regardless of handheld device, wireless standard, network or carrier.

Centralizing Support and Responsiveness
Otis now has a single mobile platform that allows centralized management and support. Furthermore there is potential for the mobile foundation to evolve into other enterprise applications and functionality down the road. Field service technicians have increased their responsiveness to customer requests and service calls, thus improving overall customer satisfaction while facilitating more accurate and timely billing.