could not achieve the desired speed, despite the new server
environment, so we had to take a closer look. In the end, we had to
perform SQL tuning for a very sensitive program, which provided a 400
percent speed improvement."
Manager of Samsung SDS's Technical Support Team
Samsung Securities—a company engaged in trading, brokerage and underwriting and distribution of securities—needed to build a secure, customer-oriented information system. Using Sybase technology, Samsung created a data management solution that improves productivity and customer satisfaction.
- Samsung Securities now experiences benefits in numerous areas,
such as the reduction of time for daily transactions closure from three
to four hours to 30 minutes.
- Reduces transaction close time from four hours to 30 minutes
- Accommodates a tenfold increase in transactions
- Consolidates view of customer portfolios
- Financial Services
Maintaining the Leadership Position
Samsung Securities, established in 1992, engages in trading, brokerage, trust business, international securities business, underwriting and distribution of securities. It has 111 branch offices with 2,549 employees. With the objective of implementing a competitive system as a comprehensive investment bank, the company was the first in the Korean securities industry to construct a client/server structure on a large-scale system.
To eliminate inefficiency and inflexibility with contractor-based management of contract sheets, and to implement a customer-oriented information system, Samsung Securities undertook the contract sheet transfer project. The project's aim was to improve customer satisfaction and productivity by building a secure, customer-oriented information system.
Using Sybase Adaptive Server Enterprise (ASE) and Sybase Replication ServerŪ, Samsung Securities implemented a customer-oriented distribution system and increased the speed of transaction processing. Sybase EAServer provides the application layer to supply Web-enabled application access.
With numerous securities firms on Wall Street using Sybase solutions, Samsung Securities felt that Sybase provided large-scale data management solutions with proven success. Sybase ASE coupled with Sybase Replication Server was considered to provide fast response speeds.
Improved Speed, Productivity and Customer Service
With the help of Sybase technologies, Samsung Securities now experiences benefits in numerous areas, such as the reduction of time for daily transactions closure from three to four hours to 30 minutes. The new system enables customers to perform commodity transactions with a single integrated card and engage in different online transactions at every branch. And for the employees, the new system provides comprehensive account and commodity information for each customer.
"We could not achieve the desired speed, despite the new server environment, so we had to take a closer look," said Junghoon Lee, manager of Samsung SDS's technical support team for Samsung Securities. "In the end, we had to perform SQL tuning for a very sensitive program, which provided a 400 percent speed improvement."
From the management-efficiency perspective, the Sybase solution provides enhanced productivity, customer service and system competitiveness.