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November 1, 2004

Dear Valued Sybase Customer:

This letter provides notification of the end of engineering support for the following Sybase product line.

Product Version Platform EOL Announce Date End of Engineering Support Migration Path
e-Biz 2000 Enterprise Edition all Windows 11/1/2004 11/1/2005 Sybase's e-Biz Impact, Sybase's Unwired Orchestrator or BridgeForward's ClearSpan
e-Biz 2000 Enterprise Edition ENT all Windows NT 11/1/2004 11/1/2005 Sybase's e-Biz Impact, Sybase's Unwired Orchestrator or BridgeForward's ClearSpan
e-Biz Enterprise Edition WP all Windows NT 11/1/2004 11/1/2005 Sybase's e-Biz Impact, Sybase's Unwired Orchestrator or BridgeForward's ClearSpan
BPI Suite HP-UX all HP-UX 11/1/2004 11/1/2005 Unwired Orchestrator
BPI Suite IBM-AIX all IBM-AIX 11/1/2004 11/1/2005 Unwired Orchestrator
BPI Suite Solaris all Sun Solaris 11/1/2004 11/1/2005 Unwired Orchestrator
BPI Suite Win NT all Windows NT 11/1/2004 11/1/2005 Unwired Orchestrator

Sybase encourages you to begin migration plans as soon as possible to migrate before the end of engineering support to the supported product(s) identified in the "Migration Path" column as shown in the table above.

For customers having a current Support Agreement for a product who have elected not to migrate to a new product by the end of engineering support, continued limited technical support assistance will be made available, subject to the availability of resources. This limited assistance after the end of engineering support consists of providing existing interim releases (i.e.; updates, if any, developed for the product prior to the end of engineering support), telephone and electronic assistance, and migration advice to customers migrating to Sybase supported products. It does not include engineering support, new bug fixes or integration of any bug fixes into previous updates.

If you have any questions, please call your local Sybase Technical Support Center. One of our Customer Service representatives will respond to your questions or direct your call to someone who can. In the USA and Canada call 1-800-8-SYBASE, option 3 for Customer Service.

If you would like more information on our partner BridgeForward or have any questions about the ClearSpan migration path, please visit the BridgeForward Web site (www.bridgeforward.net) or contact BridgeForward directly by telephone at (978) 524-4848, or by e-mail at bf_info@bridgeforward.net.

Thank you for your cooperation in this product transition. We regret any hardship that discontinuing this product may cause your organization. Our support staff is available to assist you in any way possible.

Sincerely,


Heather Kawamoto, Sr. Product Manager
e-Biz 2000 and BPI Suite
ITSG Integration



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